Custom Leatherwork Policy

Artwork

Nikki can do a very wide range of tooling styles, and draws a new pattern for each custom project. Because of that, she will have an in-depth conversation with you about what custom tooling you want on your project! A non-refundable deposit of 50% of the quoted total is due before any artwork will be drawn. After receiving the initial proof, clients are allowed one major revision ('major' meaning more than 25% of the design has to be redrawn). Any additional artwork after that major revision will incur a fee of $15/hour.

Once the artwork has been approved by the client, any future changes may require an additional fee if work on the leather has already begun. The price of that fee will depend on the amount of labor and materials required to fix or replace the tooling work that has been completed. Please thoroughly check all proofs before approving them, particularly in regards to spelling or measurements if it's a size specific item!

Payment Policy

A non-refundable deposit of 50% of the quoted total is due before any work begins or any supplies will be ordered. The remaining balance is not due until the project is completed and a picture is sent to the client. Items will NOT be shipped until they are paid in full. Payment plans are available if requested, with the understanding that they must be fully paid for before the item will leave our shop.

If we are unable to contact a client regarding an order and don't get a reply for 30 consecutive days (without prior arrangements being made), then we will assume the order has been abandoned. Furthermore, if payment is not made for 60 days following an order's completion, we will consider that order to be abandoned. Double Diamond Customs retains the right to sell, salvage, or otherwise utilize abandoned items, with no deposit refund.

 

Cancellation Policy

In the case of a cancelled custom order, deposits are non-refundable once any work has begun on the item (including artwork). If the item has been shipped, then custom orders cannot be canceled, returned, refunded, or exchanged.